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Refund and Return Policy

Overview

At Balance Med Spa, we are dedicated to providing high-quality, personalized services and products. Since many of our treatments, products, and supplements are customized to meet individual needs, we are unable to accept returns for these items. This policy helps maintain the safety and integrity of all products and services we offer to our valued customers.

Please read the following carefully for more information about our Refund and Return Policy, and how to proceed if there are issues with your order.

Refunds

While Balance Med Spa does not offer refunds for products, we understand that shipping or delivery issues may occur. If you encounter any of the following problems:

  • Damaged items upon delivery
  • Missing items
  • Incorrect shipments

Please reach out to us within 48 hours of receiving your order. To resolve the issue quickly and efficiently, please include the following information in your message:

  • 1. Your order number
  • 2. Tracking number
  • 3. A photo of the damage (if applicable)

How We Handle Refund Requests

Each refund request is reviewed individually by our customer support team. Based on the issue, we may offer:

  • A replacement for the damaged or incorrect product
  • A refund credited to your original payment method

Once a refund is approved, it will be processed within 15 business days. The credited amount will appear in your account depending on your bank or card provider’s processing time.

Late or Missing Refunds

If you haven’t received your refund after 15 business days, please:

  • 1. Check with your bank or card provider: Refunds can take additional time depending on their policies.
  • 2. Contact our support team: If you still don’t see the refund, we’re here to help!

Contact Us

If you have any questions, concerns, or need assistance with your order, our support team is ready to help. Please don’t hesitate to reach out to us.

📧Email: info@balancemedspaoc.com

📞 Phone: (949) 541-1555

We’re here to make sure you have a positive experience with Balance Med Spa every step of the way. Thank you for choosing us!

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